This was shipped in a plastic bag, so it arrived squashed completely flat and all askew. I tried to steam it and get the kinks out but have not been able to. It's better than before, but still awkward and I'm not happy about having a hat that looks squashed from the beginning. I have worn lots of hats for decades and I've never had this kind of problem. It's also very brittle straw, not like other straw hats I have that are more flexible, so I don't expect it to last very well. It's a very cute style and looks great - aside from the odd kinks, but I'm very disappointed they couldn't put more effort into decent shipping. This seller clearly isn't interested in quality.